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Home > FAQ's
Frequently Asked Questions
Shopping
How do I determine if a costume is the correct size?
How do I know if an item is in stock?
If an item is out of stock, when will it be back in stock?
Can I get a catalog?
Can I cancel my order?
Shipping and Handling
If I place my order today, when will I receive it?
Do you ship Internationally?
Do you ship to military addresses?
What happens when my address has to be changed?
Payment
What forms of payment do you accept?
Do you accept purchase orders?
Order Status
How can I check the status of my order?
Returns
What is your return policy?
How do I return my order?
Can I exchange the item(s) I ordered?
Error Messages
I got a credit card or address error message when I tried to submit my order, What do I do?
Our Security
Do you have a security guarantee?
Privacy Policy FAQ’s
How is my privacy protected?
SHOPPING
How Do I Determine if a Costume is the Correct Size?
The costume measurements are listed on the product page. They are the the actual measurements of the costume in inches. Please allow room for movement. If in doubt between two sizes, it's usually best to order the larger size.
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How Do I Know if an Item is In Stock?
If you can add the product to your cart it is in stock and ready to ship.
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If An Item Is Out Of Stock, When Will It Be Back In Stock?
When an item is out of stock, we are unable to give a specific date on when that item will be available. However, you can be notified by e-mail as soon as the item is back in stock by providing your e-mail address into the "Coming Soon" box on the Product Page.
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Can I Get A Catalog?
HalloweenCostume.com has decided to Go Green and help our environment and therefore will not be producing a catalog. We apologize for any inconvenience, but hope you’ll use our navigation or search tool to browse our wide variety of products.
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Can I Cancel My Order?
Once an order is placed we are unable to make changes to or cancel your order.
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SHIPPING AND HANDLING
If I Place My Order Today, When Will I Receive It?
Estimated delivery dates are listed with the shipping options in the shopping cart.
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Do You Ship Internationally?
Yes. We ship to over 200 countries. To see our list of countries you can add your item(s) to the shopping cart and then select your country under shipping information. Delivery time normally takes 5-10 business days. HalloweenCostume.com is not responsible for packages delayed by customs.
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Duties and Taxes:
Your package may be subject to import duties and taxes that are levied once the package reaches your country. Customs policies vary widely from country to country; you should contact your local customs office for further information. You are responsible for any taxes and duties imposed on your package. If for some reason your package is released to you without payment for the custom/duty charges and your custom charges are billed back to us, we will charge your credit card for the amount due.
By accepting your package(s), you are giving us the right to charge your credit card for any taxes and duties imposed by your government.
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Do You Ship to Military Addresses?
Yes. All orders will be shipped through the US Post Office. Delivery times will vary based on the final military destination.
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What Happens When My Address has to be Changed?
Packages that are shipped with an incorrect address provided by the customer during the order process will be subject to an additional $12 charge if the address must be changed by the carrier in order for the package to be deliverable.
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PAYMENT
What Forms of Payment Do You Accept?
We accept: Visa, MasterCard, Discover Card, American Express or Purchase Orders. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.
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Do You Accept Purchase Orders?
Yes, Schools and Non-Profit organizations in the United States may fax in purchase orders with the information below to 507-386-0517.
To place an order with a P.O., start by adding all products to the shopping cart. Enter the shipping state and ZIP code, and click CALCULATE SHIPPING.
After selecting a shipping option, click the “Check Out Now” button and enter ALL billing and shipping information. Print and fax this page along with the Purchase Order to (507)386-0517.
After faxing your order, call Customer Service at (507) 386-8343 to confirm your fax was received.
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ORDER STATUS
How Can I Check My Order Status?
Click Here to check your order status.
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RETURNS
What is your return policy?
Click Here to view our Return Policy.
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How Do I Return My Order?
We offer thousands of products, most of which can be returned within 14 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.
1. Read the Return Policy to see if your return is eligible.
2. Print and fill out the Return Form (To Download Adobe Acrobat Click Here).
3. Include the form in the package with your items and mail it to:
Halloween Costume.com
Return Department
1415 1st Ave
Mankato, MN 56001
NOTE: Orders placed between October 10th and November 1st are not eligible for a return.
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Can I Exchange the item(s) I ordered?
Yes. To exchange an item follow the steps below.
1. Place a new order for the needed replacement item(s) of equal or greater value and return the item(s) you have already received. This is to ensure the desired item(s) are in stock by the time we receive your return.
2. Return the item(s) you no longer need by following our Return Policy.
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ERROR MESSAGES
I Got A Credit Card or Address Error Message When I Tried to Submit My Order. What Do I Do?
Contact our Customer Service Department at (507) 386-8343 to help you through the process.
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SECURITY
Do You Have a Security Guarantee?
We take your security seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! We use the best technology available to keep your private information and credit card information as secure as possible. Also, we do not sell any information to third parties.
To help protect you from identity theft and credit card fraud, we have teamed up with ScanAlert™ and are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE® mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express and Discover.
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PRIVACY
How is my privacy protected?
We value your business, and your trust. Therefore, we will not sell, rent, nor give away any e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, shipping and tracking information).
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